Refund Policy 💫
Shop with Confidence - Easy Returns & Fast Refunds ✨
14-Day Return Policy 📦
We want you to be completely satisfied with your purchase. You have 14 days after receiving your item to request a return.
Contact us at sales@infinotrends.co.uk ✉️
Receive return shipping label & instructions 🏷️
Get refunded within 10 business days 💰
Return Eligibility ✅
To be eligible for a return, your item must be:
- In the same condition as received 🆕
- Unworn or unused ✨
- With original tags 🏷️
- In original packaging 📦
- Accompanied by receipt or proof of purchase 🧾
Damages and Issues ⚠️
Please inspect your order upon reception and contact us immediately if:
- The item is defective 🔧
- The item is damaged 📝
- You received the wrong item ❌
We'll evaluate the issue and make it right. 👍
Non-Returnable Items ⛔
The following items cannot be returned:
- Custom products (special orders or personalized items) 🎨
- Sale items 🏷️
- Gift cards 🎁
- Personal care goods 🧴
- Hazardous materials, flammable liquids, or gases ⚠️
European Union 14-Day Cooling Off Period 🇪🇺
For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Standard return conditions apply.
Refund Process 💳
Once your return is received and inspected:
- We'll notify you of the inspection result ✉️
- If approved, refund will be processed automatically ✅
- Money will return to your original payment method within 10 business days 💰
- Bank processing time may vary ⏱️
Need Help? 🤝
If you have any questions about our return policy or need assistance with a return, please contact us at sales@infinotrends.co.uk 📧